Customers usually notice their heating, ventilation, air conditioning systems, and plumbing when they stop working or are not functioning correctly. Sometimes, these customers find their furnace or air conditioner broken once home from a long day of work, or they discover an overflowing bathroom at the office building. In order to avoid an uncomfortable or unsanitary situation, customers will choose the first company that can respond to their emergency. By utilizing our HVAC and plumbing answering services, you ensure that someone will be available to field your calls and provide the excellent service that your customers deserve. Without these answering services your company is losing valuable business.
Missing out on calls that come in after-hours can cost your company thousands, if not more, monthly. Having our 24/7 call center service can assist by handling your emergency customer calls for both residential and commercial clients. From urgent calls to basic requests, let our live receptionists or call center services work as your full time customer service rep.
Call Management Resources is the perfect partner for HVAC contractors and plumbers who are looking to grow their business without the expense of hiring additional employees. Our answering services provide 24-7 access to professional and courteous agents who work as an extension of your business, answering and dispatching calls based upon your customizable instructions.
Customers may encounter urgent issues that require immediate attention at any time of day, including after your office is closed. By providing after-hours HVAC or plumbing answering service through Call Management Resources, you are able to meet the needs of your customers by responding to urgent messages which can be texted, paged, emailed, or directly called in order to handle in the most efficient way.
Give customers the ability to speak with a live person and schedule appointments at any time of the day, or night. We ensure that our agents will never put your client on hold, which can drastically increase customer satisfaction and retention. Also, we can call to remind your customers about upcoming appointments, which helps to avoid any.
Over 50 years of experience providing live answering services and after-hours call center solutions to HVAC contractors and plumbers has given Call Management Resources the industry knowledge and expertise to help your company grow. Our call scripting services are completely customizable and each emergency call can be dispatched according to the needs of your business.