From simple message taking to dispatching and information distribution, CMR provides the client's total solution for a live answering call center service. CMR's representatives undergo a multi-level training program and clients can be assured that their customers' messages will be accurately taken by professional and courteous call center service representatives. CMR, Inc. takes pride in the services and technology it has provided to clients since 1959 and the call center service facility continues to lead the answering service industry with simple messaging and paging to custom call center applications by providing excellent customer service, combined with the latest technology, which meets and exceeds the expectations of CMR, Inc.'s clients across the country.

CMR, Inc. has always provided clients with state-of-the-art services within the call center service industry and in August of 2001, it established a new and expanded call center. By working in a new and customized call center service environment tailored to specific requirements, CMR, Inc. provides its staff with a comfortable and professional workplace. Having the seating of management, staff and customer service representatives in one location, CMR, Inc.'s new call center service setup ensures that trainers and managers are able to work hand-in-hand with customer service representatives. CMR, Inc.'s continuous response to the requests of staff members has made Call Management Resources not only a place to work, but a second home for the facility's dedicated staff. CMR, Inc. endeavors to provide its clients with an excellent call center service and the most advanced features offered by any call center service today. With the engaging of a staff, which mirrors the ideals of the customer-driven organization, CMR, Inc. has built a call center service that surpasses the requirements of clients and thrills callers with a style of customer service that every business strives to achieve.

CMR, Inc.'s call center service will include general message taking, delivery via e-mail, text messaging, voicemail, unified messaging, medical answering, emergency-on-call and Alpha/digital paper messaging. CMR, Inc. 's fifty years of experience enables the provision of a splendid call center service for clients and the ability to keep abreast of advanced technology and incorporate it into the call centers. CMR, Inc. digitally records all calls and clients can access them at any time via the Internet using CMR, Inc.'s Webworx Portal.

The call center service providers can create customized call pattern reports for clients for review. CMR, Inc. stores and maintains call recordings and messages for up to five years, and the call center service facility has a full backup and contingency plan in place. The call center service facilities of CMR, Inc. uses web-based terminals running Amtelco's Infinity system. CMR, Inc. employs a full team of technology development personnel able to build systems to meet the goals of clients, as well as being able to quickly setup and modify accounts to meet the demands of today's ever-changing business environment. Whether a client is just around the corner or halfway across the world, CMR, Inc. will meet the needs of every client's company that entrusts the facility with its call center service business.