About CMR INC- Business Answering Service

We are very proud of the services and technology we have provided our clients since 1959.  From simple messaging and paging to custom call center applications, we continue to lead the call center / answering service industry by providing excellent customer service combined with the latest in technology to surpass the expectations of our clients nationwide.

Our facilities, located in Columbus, Ohio, have always been state-of-the-art within the answering center industry.   In December 2009, we created a brand new, expanded answering center facility.  By working in a new customized environment tailored to specific needs, our facilities provide our staff with a comfortable and professional workplace.  By combining management staff and customer service representative seating in one location, our new call center setup ensures that trainers and managers work hand-in-hand with customer service representatives. By constantly responding to the requests of staff members, we have made Call Management Resources not only a place to work but a second home to our dedicated staff.

We strive to provide our clients with the best service and most up-to-date features offered by any call center / answering service. Through the use of staff dedicated to the ideals of a customer driven organization, we have built an answering service that surpasses the expectations of clients and dazzles callers with the type of customer service every business strives to attain.

With many choices for call center / answering service options, our potential clients are sometimes confused by the claims of our competitors and the services offered. The following are some points of interest about us and the benefits of our service:

• We have been in business since 1959.
• We digitally record all calls and YOU can access them anytime via the Internet using our Webworx Portal.
• We can provide customized call pattern reports to you for your review.
• Our account managers are available to our clients 24/7/365.
• We have a full backup and contingency plan in place.
• We maintain call recordings and messages for up to 5 years.

These are just a few of the reasons why you should choose Call Management Resources to provide answering services for your company.  From small businesses to Fortune 500 companies, we work with all of our clients to provide the highest quality service available in the call center / answering service industry.

We are glad you decided to consider us to outsource your valuable customer service.  If you have any questions regarding account setup, do not hesitate to contact one of our knowledgeable sales representatives to discuss your goals and your plans for a call center / answering service solution. 

We look forward to speaking with you and welcoming you to our family of valued clients!